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The player from Ontario had had his account closed by Pino Casino while auto-play was active, which left him unable to access his account balance or contact the casino. He had deposited $900 and had been fully verified. The casino had stated that the account was closed due to security reasons and they were processing a refund.

The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.

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Как вы также сами можете догадаться, это тоже напрямую связано с подозрениями в нечестной игре – если игрока не банят, ему могут порезать кэфы.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with site no available methods to withdraw his winnings.

The player from Germany has deposited money into casino account but the funds seem to be lost. It was received back.

The player from Germany had won €13,000 and encountered issues with the payout. Despite her account having been verified, the casino did not transfer the winnings and did not respond to her emails.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.

The player from Germany has been waiting for a withdrawal since December. The player confirmed she received her winnings.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance.

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After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.